Removing a Wi-Fi profile or network on your mobile device

Overview

This article describes how to:

• Remove a Wi-Fi profile on iPhone, iPad, Mac
• Forget a wireless network on an Android device and Windows computer

These are initial troubleshooting steps if you're having difficulty connecting to the SFUNET-SECURE or eduroam networks with your device.

1. Check if your device has a Wi-Fi profile installed
   • iPhone/iPad
   • Mac
2. Remove a Wi-Fi profile from your device
   • iPhone/iPad
   • Mac
3. Forget a network from your device
   • Windows
   • iPhone/iPad/Mac
   • Android
4. Reconnect to SFU networks
5. Get help from IT Services

1. Check if your device has a Wi-Fi profile installed

For iPhone, iPad, or Mac, a profile is installed when you use cloudpath.its.sfu.ca to connect to the SFUNET-SECURE or eduroam networks. An invalid profile or expired certificate will prevent your device from connecting successfully.

If you don't have a Wi-Fi profile installed on your device, skip to the Forget a Network section.

iPhone/iPad

1. Open Settings 
2. General > VPN & Device Management.
3. Look for a profile called SFU Wi-Fi.
   
   

Mac

1. Click the Apple menu and select System Settings.
2. Search for Profiles, or go to General > Device Management.
3. Look for a profile called SFU Wi-Fi.

2. Remove a Wi-Fi profile from your device

iPhone/iPad

1. Open Settings 
2. General > VPN & Device Management.
3. Look for a profile called SFU Wi-Fi.
4. Tap the profile and select Remove Profile.
5. If prompted, enter the device passcode.

Mac

1. Click the Apple menu and select System Settings.
2. Search for Profiles, or go to General > Device Management.
3. Look for a profile called SFU Wi-Fi.
4. Click the minus (-) button.
5. Enter your Mac’s administrator password if prompted.

3. Forget a network from your device

For devices that don't have a Wi-Fi profile, you can forget the network and then try re-connecting as an initial troubleshooting step:

Windows 10/11

1. Press Win + I to open Settings.
2. Click Network & Internet > Wi-Fi.
3. Click Manage known networks.
4. Select the SFUNET-SECURE network (if present):
5. Click Forget.
6. Repeat for eduroam

iPhone/iPad/Mac

See How to forget a Wi-Fi network on iPhone, iPad, or Mac from Apple.

Android

Since Android settings differ from manufacturer to manufacturer, please refer to your corresponding manufacturer's help guides for assistance.

For instructions for Samsung devices, see How to forget a network on Samsung Mobile Device? from Samsung.

4. Re-connect to SFU networks

Once you've removed the Wi-Fi profile or forgotten the network from your device, follow Connecting to Wireless Networks Using Automatic Setup (all devices) for instructions to re-connect your device.

5. Get help from IT Services

If you're still having difficulty connecting to Wi-Fi, please visit one of our IT Service Centres in-person for assistance:

• Burnaby: P9300 or WMC 2262
• Surrey: SRY-C 353
• Vancouver: HC1300

If you have any other questions, please contact us:

Submit a Ticket