Update your Zoom Desktop Client

Zoom has recently upgraded the security standards for all Zoom meetings going forward. If you are connecting to a Zoom meeting via the desktop client then you will need to upgrade to version 5.0 or higher.

For more information about the updated security standards implemented by Zoom see their Zoom 5.0 is here! announcement page. 


To check which version you have installed open the Zoom desktop app and select your profile picture (top right corner of the app). Then navigate to Help > Check for updates. If the version is 5.0 or higher then no updates are required on your part. If the version is lower then see the additional help points below. 

For more information about checking your version number please see the Viewing the Zoom version number help article. 


on a personal Windows or Mac device

If you are using a personal Windows or Mac device (i.e. a laptop or desktop machine that isn't managed by SFU) then you can download the most recent Zoom desktop client at https://zoom.us/download

on a SFU Managed Windows or Mac device

Managed Windows

If you are using a Windows device that is managed by the university then this update should already be installed. If it isn't then there are 3 options to force update your machine. 

1. If you are on campus then run the SFU Maintenance Mode program. This will be located in the start menu of your device. This program will also run if you restart your device while connected to the campus wifi network.  

2. If you are not on campus, but are an administrator for your device, you can manually update the Zoom app at https://zoom.us/download.

3. If you are not on campus, and not an administrator for your device, then please contact the IT Service Desk at 778.782.8888 or email it-servicedesk@sfu.ca for remote assistance in performing the update.

Managed Mac

Restart your device, and Zoom will automatically be updated in your Managed Mac.

Or open the SFU Managed Software Centre app installed on your device and select “Updates”. The most recent version of the Zoom client will install.  

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Article ID: 4082
Tue 7/12/22 3:38 PM
Tue 7/12/22 3:38 PM