Overview
This article contains various resources for IT support staff to assist in the transition to Exchange Online.
Details
Table of Contents
- Migration Timeline
- Migration Status Tool
- Policy Map
- Cross-Permissions Behaviour
- Email Storage Limits and M365 Licensing
- Migration Q&A
- Approved Mail Apps and System Requirements
- IMAP Setup
- Other Resources
- Support and Escalation
Migration Timeline
| Group |
Date |
Status |
| Exchange Online Project Members |
Week of September 11, 2023 |
Complete |
| "its-all" Members, No Dependencies, First Batch |
Week of September 25, 2023 |
Complete |
| "its-all" Members, Dependencies |
Week of October 30, 2023 |
Complete |
| Early Adopters in Local IT |
November 30, 2023 |
Complete |
| Undergraduate Students |
Beginning January 29, 2024 and ending week of April 22, 2024 |
In Progress |
| Graduate Students, Staff/Faculty, Retirees, Role Accounts |
Beginning May 2024 and ending August 2024 |
Pending |
Migration Status Tool
The migration status tool (https://mailmanager.its.sfu.ca/migration/report.cgi) can be used to check the migration status of a Computing ID or a list of Computing ID's by maillist. For more information about the tool and how to use it, see the SFU Mail - Migration Status Tool article.
Policy Map
The SFU Mail - Policy Map charts the current state (Exchange 2016) and the future state (M365) as it relates to SFU Mail and contains information regarding:
- Minimum OS requirements
- Desktop and mobile clients
- Authentication and synchronization protocols
- Services and add-in's
- Retention and back up policies
- Mailbox permissions
- M365 and third party apps
- Custom domains
- Role of local IT
Cross-Permissions Behaviour
The SFU Mail - Cross-Permissions Behaviour article charts the behaviour of permissions between on-premises and M365 regarding:
- Location/Resource account access
- Send on Behalf, Send As permissions
- Calendar Delegate and Send on Behalf permissions
- Calendar Sharing permissions
Note: Folder permissions are not supported between Exchange on-premises and Exchange Online.
Email Storage Limits and M365 Licensing
The SFU Mail - Email Storage and M365 Licensing article provides details regarding how much email storage is available and which M365 licenses are provided to SFU staff/faculty, students, alumni, retirees, and sponsored accounts.
Migration Q&A
When will my account will be migrated to Exchange Online? How do I find out when other users will be migrated?
Our approach to reduce user disruption involves migrating users collectively, which means we cannot offer individual migration dates. Individuals that are scheduled for migration are notified two weeks ahead of time by email. Our migration timeline will be updated when new information is available.
I'm excited to try the new features in Exchange Online. Can I be migrated earlier?
At this time in the project, we are not able to accommodate requests for individual accounts to be migrated earlier.
I can't access my inbox using the ___ MAIL app after migration. Help!
If you're trying to access your inbox on desktop, you'll need to 1) check that your app is allowed 2) either sign in when prompted, re-configure the account, or remove and re-add the account. See
Desktop Application Setup for SFU Mail for our step-by-step guides.
If you're trying to access your inbox on mobile, you'll need to 1) check that your app is allowed 2) remove and re-add the account. See
Sign into SFU Mail on Mobile for our step-by-step guides.
I see ":-( Something went wrong" when I try to log into SFU Mail. How do I access SFU Mail?
My Email Signatures are missing, what do I do?
Email signatures are wiped as part of the migration. We kindly ask you to re-add them to your account.
Approved Mail Apps and System Requirements
Desktop
|
Operating System (OS)
|
Approved App(s)
|
OS Requirements |
|
Windows
|
- Outlook 365 and Outlook 2021 are supported by SFU and Microsoft
- Older versions of Outlook are not prohibited from connecting, but may not receive the latest features
|
Windows 10 and above |
|
Windows
|
Windows Mail
|
Windows 10 and above |
|
macOS
|
- Outlook 365 and Outlook 2021 are supported by SFU and Microsoft
- Older versions of Outlook are not prohibited from connecting, but may not receive the latest features
|
macOS 12.0 and above |
| macOS |
Apple Mail (with integration with Contacts, Calendar, Reminder, and Notes app) |
macOS 10.14 and above |
| Windows, macOS, Linux |
Mozilla Thunderbird version 77.0b1 or later. TbSync and OWL for Exchange add-ons are enabled:
- TbSync requires Thunderbird version 102.7.0 or later
- OWL for Exchange requires Thunderbird version 91.0 or later.
|
See Thunderbird System Requirements for 77.0b1
|
To set up Exchange Online on your desktop mail client, see Sign into SFU Mail on Desktop or the Sign In and Setup section in our SFU Mail - How-to Guides.
Note: After your account is migrated to Exchange Online, you'll need to 1) check that your app is allowed, 2) sign in again if you're using Outlook for PC, 3) remove and re-add your account if you're using Mail or Outlook for Mac, 4) re-configure or re-add your IMAP account using the new configuration settings
Mobile
|
Operating System
|
Approved App(s)
|
OS Requirements
|
Devices |
|
iOS
|
Microsoft Outlook
|
iOS 16.0 and above or iPadOS 16.0 and above (Sept 2023). Support is limited to the two most recent versions.
|
iPhone 8 and newer |
|
iOS
|
Apple Mail (with integration with Contacts, Calendar, Reminder, and Notes app)
|
iOS 11.0 and above or iPadOS 13.1 and above
|
iPhone 5S and newer |
|
Android
|
Microsoft Outlook
|
Android 9.0 and above (Sept 2023). Support is limited to the four most recent versions.
|
Samsung S8 and newer |
| Android |
Gmail |
Android 5.0 and above |
Samsung S5 and newer |
|
Android
|
Samsung Mail
|
Android 8.0 and above
|
Samsung S7 and newer |
To set up Exchange Online on your mobile mail client, see Sign into SFU Mail on Mobile or the Sign In and Setup section in our SFU Mail - How-to Guides.
Note: After your account is migrated to Exchange Online, you'll need to remove your existing SFU account on your mobile client and re-add it using one of the approved mail apps mentioned above.
Note: The Gmail app is only available for Android and not for iOS. The iOS Gmail app does not support Modern Authentication.
Web Browsers
Sign into outlook.office.com to access Outlook on the web. For the best experience, use the most recent versions of the following browsers:
|
Operating System
|
Recommended Browsers
|
OS Requirements
|
|
Windows
|
The new Microsoft Edge, Mozilla Firefox, or Chrome
|
Windows 10 and above
|
|
macOS
|
The new Microsoft Edge, Apple Safari (version 17), or Chrome
|
- macOS 12.0 and above for the latest version of Apple Safari
- macOS 10.15 and above for Chrome
|
|
Linux
|
Firefox or Chrome. Some features may not be available.
|
Not specified
|
If you're using an older browser, you'll see the light version of Outlook:
- Chrome version 65 and below
- Safari version 11 and below
- Mozilla Firefox version 63 and below
- Opera version 53 and below
IMAP Setup
IMAP setup is available for approved mail apps. Outlook for PC/Mac/iOS/Android do not support IMAP configurations:
- Incoming: IMAP
- Server hostname: outlook.office365.com
- Port: 993
- SSL: SSL/TLS
- Authentication: OAuth2
- Outgoing: SMTP
- Server hostname: smpt.office365.com
- Port: 587
- SSL: STARTTLS
- Authentication: OAuth2
Other Resources
-
SFU Mail - How to Guides: How to navigate and use the new SFU Mail with Exchange Online in the browser, desktop and mobile apps.
-
SFU Mail Migration - FAQ and Common Issues: Find answers to commonly asked questions about the migration to Exchange Online.
Support and Escalation
If you need additional help or have a question not found in our guides, please get in touch with our team by reporting a migration issue.