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OVERVIEW
This article explains how to reset the password associated with your Computing ID (ex. kipling) or username. It requires knowledge of your Computing ID, your SFU ID number (also known as your 9-digit student number or employee ID number), and either access to your recovery email address or knowing the answer to your security question.
- Reset your Computing ID password
- Setting a new password
- Unable to reset your password
- FAQ's
If you can log in and want to change your password, visit my.sfu.ca/ChangePassword.
DETAILS
1. Reset your Computing ID password
To reset your password:
- Visit my.sfu.ca/ForgotPassword.
- Enter your Computing ID (ex. kipling - should not contain @sfu.ca or an underscore "_") in the Username field and your SFU ID number in SFU ID field.
- See our FAQ if you need help retrieving your Computing ID or your SFU ID number.
- You should either have a recovery email address set or a security question available for you to answer. The answer to your security question is case-sensitive.
Using your recovery email address
To send yourself a password reset link to your recovery email:
- Select Send email.
- An email from IT Services (noreply@sfu.ca) will be sent to the recovery email within a few minutes. If you don't see it, check your junk or spam folders.
- Open the link from the email and you'll be prompted to set a new password.
Using your security question and answer
To reset your password using your security question and answer. Please note that the answer is case-sensitive:
- Enter the answer to your question.
- Select Submit answer.
- If correct, you'll be prompted to set a new password.
2. Setting a new password
When setting a new password, make sure it's one you haven't used before. Your new password also needs to be sufficiently strong or complicated enough to allow you to set it. You may wish to use a password manager or your device's suggested password for a stronger password.
3. Unable to reset password
If you encounter the following scenario:
- You don't have a recovery email address set or can't access it
- You can't answer your security question or don't have one set
- Any other issues with resetting or setting a new password
Contact the IT Service Desk for assistance.
4. FAQ's
1. How do I RETRIEVE my SFU ID number?
| Role |
How-to |
| Staff/Faculty |
|
| Students |
|
| Alumni |
|
| Other |
|
| Role accounts |
|
2. How do I Retrieve my COMPUTING ID?
Once you have your SFU ID number, you can retrieve your Computing ID:
2. Submit your SFU ID number and date of birth
3. How do I Update my recovery email address?
Once you've recovered your password, you can update your recovery email address by doing the following:
| Role |
How-to |
| Staff/Faculty |
- Sign into myINFO
- In the “Employee Self Service” page, select Personal Details, then Contact Details
- If you have an external email address set, it will be listed as “Other”. If the address is not current and correct, click the “>” to the right of your listed address
- On the dialogue box that appears, ensure that “Email type” is set to “Other” and enter your preferred external email address. Click “Save” when done.
- If you do not have an “Other” address listed, click the “+” icon in the Email section of the Contact Details page to add a new address
|
| Students |
- Sign into go.sfu.ca
- Select Student Centre
- In the section with the heading “Personal Information”, select “email” from the “drop down at the bottom of the section
- In the “Email Type” column, choose “Other”, enter your external email address and click Save
|
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Alumni, Other, and Role Accounts
|
Contact the IT Service Desk. |