Activate your SFU Adobe ID

Overview

This article explains how to activate your SFU Adobe ID so you can access Adobe software provided through SFU.

What you'll need

• An active SFU Computing ID
• Access to your SFU email account
• Faculty and Staff
  • Approval for a paid Adobe license from your department if you are a faculty or staff member
• Students (undergraduate and graduate students enrolled in a credit program)
  • Completion of the Adobe consent process in MySFU
  • Up to 24 hours for Adobe account provisioning after consent process

Steps to create and activate your Adobe ID

Faculty and Staff

You must first be approved for a paid Adobe license from your department. Once you're approved, you'll receive an email from Adobe (messages@adobe.com) to proceed with one of the following:

• If you're new to Adobe, you'll be required to set a new password for your SFU Adobe ID
• If you've used an SFU Adobe ID previously, you can proceed with signing into Creative Cloud to install and use the apps you need

To request a paid Adobe license and get installation instructions, see:

• Adobe Acrobat Pro for Faculty and Staff
• Adobe Creative Cloud for Faculty and Staff

Students

Students must first complete the Adobe consent process in MySFU:

1. Visit MySFU (my.sfu.ca)
2. Select Consents
3. Under 'Adobe', select Review Terms and Conditions
4. Review the terms and conditions. Select I agree to continue
5. Wait up to 24 hours for an email from Adobe (messages@adobe.com)

Steps to set a new password for your Adobe ID

Once you receive an email from Adobe (messages@adobe.com), you can proceed with setting a new password for your account:

1. Visit the Adobe Account portal at https://account.adobe.com
2. Enter your SFU email address in the format computingID@sfu.ca (ex. kipling@sfu.ca, not 'firstname_lastname@sfu.ca') and select Continue
3. Select Company or School Account
4. Select Reset your password
5. Check your SFU email account for the verification code sent by Adobe
6. Enter the verification code
7. Create and confirm a new password for your Adobe account

We recommend setting a password that's different from your SFU login for extra security.

What to expect

• Your SFU Adobe ID will be associated with your SFU email address in the format computingID@sfu.ca (ex. kipling@sfu.ca, not 'firstname_lastname@sfu.ca').
• Once your password has been set, you can use the account to sign in to Adobe services that require an SFU Adobe ID.
• Having an SFU Adobe ID does not automatically provide a personal Adobe Creative Cloud license. If you're a student, you'll need to visit an identified IT computer lab or shared space in-person to use Adobe software.

If something goes wrong

I can't sign in with my Adobe ID

• Students: Adobe software is only accessible in identified IT computer labs and shared spaces in-person, not on personal devices.
• After submitting your consent through MySFU, newly requested Adobe ID's can take up to 24 hours to become available. Wait for the Adobe email confirming your Adobe ID is ready.
• If you're using an Adobe ID for the first time, you'll need to reset your password before you can sign in.
• Your Adobe ID is associated with your SFU email address in the format computingID@sfu.ca (ex. kipling@sfu.ca, not 'firstname_lastname@sfu.ca').