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OVERVIEW
This article explains how to verify and update your time zone settings in ServiceHub. Ensuring your time zone is configured correctly helps requests, notifications, and dates display accurately throughout the system.
WHAT YOU'LL NEED
- Access to the SFU ServiceHub.
- Your SFU credentials.
- Permission to update your own ServiceHub profile settings.
STEPS
1. Sign in to ServiceHub
Navigate to servicehub.sfu.ca and sign in using your SFU credentials.
2. Open Your Profile
Select your name in the top-right corner of the page and choose My Profile.
3. Review Your Time Zone
Scroll to the Date and Time section and verify that the Time Zone field matches your current location.
4. Edit Your Profile
If your time zone is incorrect, scroll to the top of the profile page and select Edit.
5. Select the Correct Time Zone
In the Date and Time section, select the appropriate time zone from the drop-down list. Update any additional date and time preferences as needed.
6. Save Your Changes
Scroll to the bottom of the page and select Save to apply your changes.
WHAT TO EXPECT
Once saved, ServiceHub will use your selected time zone when displaying dates, times, requests, and notifications. Future activities in ServiceHub will reflect your updated settings.
IF SOMETHING GOES WRONG
I cannot sign in to ServiceHub
Verify that you are using your correct SFU credentials. If you continue to experience issues, contact the Service Desk.
I do not see the Edit button
Ensure that you are viewing your own profile and that you have permission to update your profile information.
My dates or times still appear incorrect
Reopen your profile and confirm the correct time zone was selected and saved. Sign out and back in if necessary.