CAS Quick Tips

This article outlines some common troubleshooting steps encountered while using CAS.

OVERVIEW

Below are some common troubleshooting steps for CAS.

 

DETAILS

1. The single sign-on doesn’t work across browsers. Open multiple CAS-enabled SFU applications in the same browser to avoid the chore of re-entering your login credentials.
2. Signing out of a CAS-enabled application doesn’t immediately sign you out of all opened CAS-enabled applications. Please lock or sign out of your device if you are momentarily stepping away or have finished your work.
3. Not all SFU applications use CAS. Therefore, you will need to enter your SFU credentials to sign in non-CAS applications even if you have signed in CAS-enabled applications in the same browser.
4. For users with access to multiple accounts (such as role account and personal computing ID), it is recommended to log out, open a new browser, or use a private browsing window to switch between accounts for access to applications.