Changing delivery email address to Service Hub

Need to update your email routing to Service Hub? Changing the delivery email address will require you to configure your email on SFU Mail or Maillist.

OVERVIEW

Need to update your email routing to Service Hub? Changing delivery email address will require you to configuring your email account to route to Service Hub.

There are two common cases to configure your email:

• For Sponsored Account: Creating Inbox Rule on SFU Mail
• For Maillist: Adding New Member on Maillist

 

 

which email accounts do I need to change?

All eSupport email points need to be changed and re-routed to Service Hub. Please take a look at our eSupport Email Routing List and look up your queue to see a list of email accounts that needs to be updated.

is my email account a sponsored account or a maillist?

Go to SFU Maillist and, on the "Go to list", search your email address without "@sfu.ca". If there is a search result, then your email account is a maillist. If not, your email account is a sponsored account.

I can't make changes. who is the owner of my email account?

Sponsored Account

Go to the Sponsor Lookup App (you must be logged into a staff, faculty or sponsored account, and be connected to campus networks or SFU VPN). Enter the Sponsored Account Computing ID and you will see the owner listed.

Maillist

Go to SFU Maillist and, on the "Go to list", search your email address without "@sfu.ca". You will see the owner listed.

 

For Sponsored Account: Creating Inbox Rule on SFU Mail

Step 1. Go to SFU Mail on a web browser. Once you're logged into your sponsored account, select the Settings 'gear' icon on the top-right corner, then Options.

Step 2. Under Mail > Automatic Processing, select Inbox and Sweep Rules. Then, select '+' to create a new Inbox Rule.

Step 3. Enter the following details (shown in the screenshot) for the new inbox rule:

• Name: Redirect all messages to Service Hub
• [Apply to all messages]
• Redirect the message to, for example: sfutdx@sfu.ca" (or the TDX ticket address associated to your Ticketing application)

Select OK to create the new inbox rule, then Save to update your Inbox Rules.

Step 4. Ensure that you select and delete existing Inbox Rules that redirect emails to eSupport (to esupport@rcg.sfu.ca). Select Save to update your Inbox Rules. This will avoid having SFU Mail routing to both Service Hub and eSupport.

 

For Maillist: Adding new member on SFU Maillist

Step 1. Go to SFU Maillist on a web browser. Once you're logged in, select Find maillists owned/managed by me, then find and select your maillist.

Step 2. Select the Maillist members tab. Add, for example: "sfutdx@sfu.ca" (Use the email associated to your ticket application) then select Save Changes.

Step 3. Select the Sender restrictions tab. Ensure that your Sender Policy are unchecked for restricted sender, then select Save Changes.

Step 4. Go back to the Maillist members tab. Select the delete 'trash' icon on your existing eSupport email (esupport@rcg.sfu.ca), then select Save Changes. This will avoid having maillist routing to both Service Hub and eSupport.