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IT Technicians Training Sessions - Videos
June 23, 2022 - Video Timestamps:
- What is ServiceHub (TeamDynamix)? — 2:21
- ServiceHub (TeamDynamix) Client Portal Overview — 5:04
- Publishing Knowledge Base Articles — 19:53
- Ticket Handling — 24:12
- Break — 1:01:28 to 1:06:32
- Workflow (Overview only, not used yet) — 1:13:37
- "My Work" App (Overview only, not used yet) — 1:32:22
- Desktop Layout Customization — 1:39:49
- Report Creation (to be put on Desktop) — 1:47:35
- Closing Remarks — 1:53:19
Training Agenda & List of Questions and Answers (QAs)
- Available on the Attachments section on this page, on the Right Hand Side Frame.