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- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Service Managers
Learn how to submit, review and publish a public knowledge article within the IT Services knowledge base.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- ESM Vision and Operations
SFU TeamDynamix Sandbox refresh schedule
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- ESM Vision and Operations
This article provides an overview of data collection and guidelines for those managing ticket information in TeamDynamix.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Service Managers
This article outlines how IT Service Owners can approve or reject articles submitted to the IT Services knowledge base.