Search21 Results
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Ticketing Agents
Recorded Zoom training sessions for IT Technicians held on June 14, 2022 and June 23, 2022
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Service Managers
Recorded Zoom training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Printing and Related Services
- SFU Print
Learn how to set up SFU Print on your device.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Ticketing Agents
Explore online resources from TeamDynamix for getting started with the ServiceHub Ticketing App (TDNext).
- Knowledge Base
- Faculty Or Staff
- Information Security
- Identity and Access Management
- Multi-Factor Authentication (MFA)
This article is designed to provide students with a high-level summary of the MFA enrollment.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Managed Devices
How to do the annual major OS upgrade via Managed Software Centre.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Student Computer Labs
Explore the list of software available at student computer labs.
- Knowledge Base
- Faculty Or Staff
- Infrastructure
- Server and Storage Management
- SFU Vault
Interested in downloading the SFU Vault desktop app? Learn what versions are available for your device.
- Knowledge Base
- Faculty Or Staff
- Infrastructure
- Server and Storage Management
- SFU Vault
Explore how to log in, upload and share files using the SFU Vault web browser.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- eSupport Migration
Moving from eSupport to Service Hub? Take a look at this guide to see a checklist of items to transition to ServiceHub.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Managed Devices
How to do regular maintenance updates for macOS and Apple applications.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Managed Devices
Learn about supported operating systems, computer models, remote access and frequently asked questions related to managed devices at SFU.
- Knowledge Base
- Faculty Or Staff
- Information Security
- Identity and Access Management
- Multi-Factor Authentication (MFA)
Frequently asked questions about Multi-Factor Authentication.
- Knowledge Base
- Faculty Or Staff
- Communication and Collaboration
- Email and Collaboration Services
- Microsoft Teams
- Team Owners
This article shows a comparison chart between a manually-managed team and a maillist-managed team.
- Knowledge Base
- Faculty Or Staff
- Infrastructure
- Server and Storage Management
- SFU Vault
- Migrating your files to another service
Explore how to migrate your files off of SFU Vault to a different service.