Search17 Results
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Service Managers
Explore the roles and framework for managing an IT Service at SFU.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
Frequently asked questions about how to use ServiceHub.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Service Managers
Recorded Zoom training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.
- Knowledge Base
- Faculty Or Staff
- IT Professional Services
- IT Service Delivery and Support
IT support for faculties operating their own IT support group.
- Knowledge Base
- Faculty Or Staff
- Teaching and Learning
- Lecture Capture
- Video Hosting
Explore our steps for uploading and sharing your videos using Mediasite.
- Knowledge Base
- Faculty Or Staff
- Desktop and Mobile Computing
- Desktop and Mobile Device Support
- Managed Devices
Learn about supported operating systems, computer models, remote access and frequently asked questions related to managed devices at SFU.
- Knowledge Base
- Faculty Or Staff
- IT Professional Services
- IT Service Delivery and Support
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For TDX Admins
Recordings of TeamDynamix Readiness or Circuit Trainings - 10 Webinars.
- Knowledge Base
- Faculty Or Staff
- Information Security
- Identity and Access Management
- Multi-Factor Authentication (MFA)
This article is designed to provide you with a guide to enrol a sponsored account into MFA.
- Knowledge Base
- Faculty Or Staff
- Communication and Collaboration
- A/V and Media
- Zoom
- Zoom Meeting
Learn about controls available to Zoom meeting hosts.
- Knowledge Base
- Faculty Or Staff
- Information Security
- Identity and Access Management
- Multi-Factor Authentication (MFA)
Frequently asked questions about Multi-Factor Authentication.
- Knowledge Base
- Faculty Or Staff
- Administrative and Business
- Business Capability and Process Automation
- Enterprise Service Management
- For Ticketing Agents
This article contains frequently asked questions about ServiceHub Ticketing App (TDNext) for ticketing agents and technicians.
- Knowledge Base
- Faculty Or Staff
- IT Professional Services
- IT Service Delivery and Support
- Knowledge Base
- Faculty Or Staff
- Communication and Collaboration
- Email and Collaboration Services
- SFU Mail
- How-To Guides
This article lists the how-to guides, training and resources on SFU Mail.