Desktop and Mobile Computing

Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Categories (5)

Desktop Support

Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Hardware Lifecycle Services

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.

Managed Devices

Managed devices refers to desktops and laptops that are managed by IT Services. Staff and faculty can enroll their devices purchased through SFU's Procurement Services into managed devices, to benefit from standards that ensure the device is secure, license compliant, connected to enterprise resources, and regularly updated and maintained. Managed devices can also be found in offices, lecture rooms, labs, and libraries on campuses.

Printing and Related Services

Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centres, print quota systems, 3D printing, and other replicating technologies.

Software Application and Distribution

Distribution, installation, and troubleshooting of software and licenses via media, online methods, and license servers. Includes both cloud-based and desktop software.