Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (2)

Enterprise Service Management

Using the suite of tools provided by TeamDynamix, SFU IT Services has developed an Enterprise Service Management platform called Service Hub. Replacing eSupport, this platform is the foundational tool used by both Enterprise and Local IT to deliver services to the SFU Community.

Salesforce

Management of administrative and communication related activities with constituents.