The Facilities Requests site is the primary online portal used by SFU staff, faculty, and students to submit, track, and manage service requests for Facilities Services. It provides a centralized, standardized way to request maintenance, repairs, and other facilities-related services across campuses.
How the Service is Used by Facilities Services Staff
For operational units such as Facilities Services, the Facilities Requests site is a core tool for managing incoming service requests and coordinating work.
Key uses include:
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Service Request Submission
Staff use the site to submit requests for maintenance, repairs, custodial services, and other facilities-related needs, ensuring requests are captured consistently with required details.
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Work Order Intake and Routing
Submitted requests are reviewed, categorized, and routed to the appropriate teams for action, supporting efficient triage and assignment of work.
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Tracking and Status Updates
Requestors and Facilities staff can track the status of requests, from submission through completion, improving transparency and communication.
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Standardization of Requests
Structured forms guide users to provide the necessary information, reducing back-and-forth communication and improving the quality of requests.