OVERVIEW
Microsoft will end support for Windows 10 in October 2025, meaning they will stop providing software updates or security fixes, making it necessary for all SFU managed devices to transition to Windows 11. This upgrade ensures continued security, performance, and compatibility with the current tools and applications.
This upgrade is part of SFU's broader digital transformation and commitment to delivering accessible, user-friendly technology that supports the university community's work and collaboration.
WHAT'S CHANGING?
IT is upgrading managed devices to Windows 11 to give users a faster, secure and more reliable computing experience. Notable changes include start menu layout updates, a new file sharing interface and added AI Copilot features.
NEXT STEPS
If your computer is managed by IT Client Services:
When:
- Units will receive an email with details notifying them in advance of their two-week window to complete the upgrade.
- To avoid interruptions, we encourage you to complete the upgrade during your assigned window. If you miss the deadline, Windows 11 will be installed automatically at the end of the day on the following Friday to make sure your device stays secure and supported.
What to do before the upgrade:
- To avoid potential loss of data, ensure you backup all your important files to your departmental shared drive or OneDrive ahead of time. Training resources on how to use OneDrive are available here.
HOW TO UPGRADE YOUR DEVICE
Step 1: Open Software Center application.
Step 2: Select Operating Systems on the menu.
Step 3: Select Upgrade to Windows 11E x64 24H2 Feb 2025 and click Install.
Step 4: Leave your device plugged in and turned on to complete the upgrade. Your device will restart automatically.
FAQS
How Long does the upgrade take?
It will take approximately 45 – 60 mins to complete, depending on your internet connection.
How will I know when my unit's Upgrade Window is?
Units will receive an email to complete the upgrade in advance of their designated upgrade window. The last day to complete the upgrade on your own and the day devices will be upgraded automatically will be noted.
What if I forget to Upgrade My Device During the Upgrade Window?
Compatible Client Services managed devices within your unit will automatically be upgraded end of day on the Friday after your deadline. The exact date will be listed in the email from your unit’s EA.
What if I'm Away during the upgrade Window for my Unit?
If you’ll be away, leave your device at your desk - turned on, logged off and plugged in - so the upgrade can run automatically.
I'm unsure if my device is managed by Client Services. Who should I contact?
Kindly contact your unit's admin lead.
What happens if my device is not compatible with Windows 11?
IT Services will contact you or your unit admin with upgrade or replacement options.
If you have a question about upgrading your device to Windows 11 but don't see it here, please contact the Service Desk.
Submit a ticket