Overview
This article contains information about the PaperCut refund policy and how to request a refund.
Details
Pages that aren’t successfully printed will be refunded automatically as PaperCut can detect if a print job is successfully delivered.
Refunds will only be provided on the following basis:
- Fading or streaked printer tone; document has to be produced at time of claim.
- Lost print jobs due to printer hardware failure where job does not resume printing.
Refunds will not be provided for:
- Unspent balance in your PaperCut account (you can, however, transfer your account balance to another SFU or FIC student).
- Wrong print job or print job settings.
HOW TO REQUEST A REFUND
- Log on to your PaperCut account
- Click on Recent Print Jobs
- Click on request refund and provide a detailed explanation.
If your document was printed but the quality is poor, bring the document to the nearest IT Service Center to help you re-print or to ask for a refund.
Note: The PaperCut account portal is only available while connected to SFUNET-SECURE