OVERVIEW
Below is a list of frequently asked questions about the SFU Print billing.
Frequently Asked Questions about SFU Print Billing
HOW WILL BILLING BE CHANGED?
The billing itself will remain unchanged and continue to be billed-by-device. Your department will continue to be charged for the usage on your device.
CAN I SEE WHO IS PRINTING TO MY DEVICE?
Yes! You can request monthly reports from PaperCut which will show a breakdown of user usage for each device. Please contact
IT Service Desk to get regular reporting set up.
WHAT HAPPENED TO BILLING-BY-USER?
After evaluating our existing infrastructure and meeting departments to understand their business processes, we've identified that implementing a billing-by-user model right now would increase the manual work required by departments and would not add value for the University. There are concurrect projects that are in progress that will improve the University's infrastructure and business processes which will make a new billing model more viable in the future.
CHARGES IN MY DEPARTMENT USED TO BE TRACKED SEPARATELY BY THEIR FUNCTION (COURSES, RESEARCH GRANTS, ETC). HOW DO I DO THIS IN SFU PRINT?
Shared accounts can be created in PaperCut to track printing and copying charges separately. Shared accounts can be shared among multiple users and groups. The SFU Print team can work with you to determine how your shared accounts can be set up to work with your department. For more information on shared accounts and how to set them up,
please visit the Shared Accounts page.WHAT IF A USER FROM A DIFFERENT DEPARTMENT IS PRINTING OR COPYING SIGNIFICANT AMOUNTS ON MY DEPARTMENT'S DEVICE?
Please contact Document Solutions at 778-782-4160 or docsol@sfu.ca with your request and they can help facilitate this request.