Overview
Learn how SFU staff and faculty can upload and share videos using My Mediasite.
- Sign into My Mediasite (stream.sfu.ca)
- Upload or record a presentation from your computer
- Decide who can access your video
- Share your video
- Embed in Canvas
- Quick Link or QR Code
- Direct Invite by Email
- Embed Code
- FAQ's
Details
1. Sign into My Mediasite and activate your account
When you first sign into My Mediasite (stream.sfu.ca), you will be prompted to validate your account by email and confirm additional details:
- Sign into stream.sfu.ca using your SFU computing ID and password.
- Enter your display name, confirm your SFU email (should be autofilled), then select Continue.

- Check your SFU inbox for an email with the subject line "Mediasite account activation request". Click the provided link to complete the Mediasite account activation process.

2. Use the "Add Media" button to upload or record a presentation from your computer
Once you've signed into My Mediasite, you can upload or record a presentation:
- Select Add Presentation

- You can upload a video from your computer or record a new one using the Mediasite Desktop Recorder App.

Once a file or recording is finished uploading, the video will need to process before it is ready for your audience. Depending on the size of your video and the number of users uploading to the system, this can take up to 24 hours.
1. Recommended VIDEO settings for Faster upload
Recommended settings for Video Files
- Container Format: MP4
- Resolution: A maximum resolution of 1920 x 1080 pixels
- Video Codec: H.264
- Audio Codec: AAC
- Frame Rate: 24 frames per second (if you are only recording your slides, set this to 15 fps)
- Duration: We recommend keeping individual videos to less than 3 hours
- File Size: A one-hour video should not be larger than 2 GB. (Please compress the video if it is unusually large)
ADVANCED USERS
For faster processing, make sure your video contains the following properties:
- A Keyframe Interval of less than 6 seconds
- An Aspect Ratio that uses Square (1:1) pixels
- A bitrate of 1.5 Mbps or less
- Audio tracks with a 44.1 Khz sample rate
Required settings for Sound Files
- Container Format: MP3
- Bitrate: 128 kbps or less
- Sample rate: 44.1 khz (48 Khz will also work)
2. Why is my video taking a long time to become available?
Once your file is finished uploading to SFU's servers, it usually needs to be re-processed into a format that is optimised for on-demand streaming.
Processing times average well under an hour, but some things can affect this processing time.
SFU is continually looking to improve the performance of the Mediasite platform. Below are some things to watch out for when uploading videos.
- An incorrect file was uploaded (e.g. uploading a PowerPoint .pptx file instead of a video file)
- Uploading very large, uncompressed video files. If you are using a video editor, try exporting with a lower bitrate (we recommend 1.5 Mbps)
- Sometimes, the wait is happening before the processing stage. If the status of the video lists "Queued for Processing", then your video has not yet begun processing. This wait time can go above the usual 10-20 minutes when too many people are uploading at the same time. If your video spends too much time waiting in the queue, try uploading your content at a different time of day.
When making videos using Zoom or PowerPoint it is important to acquire a video file. If a non-video file is uploaded to Mediasite you will not receive an error. Mediasite will keep trying to convert the file but will fail after a long time.
Zoom Recordings
When using the Zoom local recording feature, Zoom will create a special temporary file. This file will end with ".zoom". After a recording finishes, please allow Zoom some time to process this file and produce a file that ends with ".mp4"
PowerPoint Recordings
Microsoft PowerPoint will allow you to make a recording of your presentation. PowerPoint files end with ".pptx". When your presentation recording is complete you must export the video to produce a usable video file. This file should end with ".mp4".
For best results, see "1. Recommend video settings for faster upload" above.
3. How many videos can i upload?
In response to the rapid transition to remote teaching, SFU has removed any storage quotas for videos uploaded to Mediasite until further notice.
4. What kind of files can I upload?
Mediasite accepts a wide variety of video and audio formats. Popular formats that are supported are listed below. If you are hoping to upload a different file format, please send an email to its-help@sfu.ca
Video: mp4, avi, mov, flv, m4v, mkv, wmv
Audio: mp3, wav, vob,
Please note that very large files and videos with a very long duration may have difficulty being processed by the server. Processing times for Media Uploads can vary based on capacity and can take several hours to complete processing. 4K Video is not currently supported.
5. How long can i keep my videos?
Any content you upload yourself will remain available for as long as your SFU account remains active.
Class recordings can be downloaded to your own computer or transferred to your My Mediasite account for long-term storage.
3. Decide who can access your video
Once your video has completed processing, you can make it viewable to your audience by sliding the "WHO CAN VIEW?" toggle switch to the appropriate setting.

For most recordings, we recommend setting it to the My Organization permission level:
Everyone |
This will make the video open to the public. Anyone with the link can watch the video without logging in. |
My Organization |
Any SFU user with an active Computing Account |
Only Shared Users |
Users you have added manually using the "Share" button |
Only Me |
This will make the video private. Only the owner of the video can watch the content. |
If you have sensitive material and only want to share it to a list of allowed users, please submit a ticket so IT Services can advise accordingly.
1. Why does my video become private after the upload is finished processing?
This is the default behaviour and it is a safety feature. If you upload a video, this behaviour will encourage you to take a moment and verify that it is indeed the correct video before it becomes watchable by your audience.
If you would like the videos you upload to automatically publish without a chance to verify the contents, please follow these instructions:
- Click on the face icon to the right of "Moderation" and navigate to the "My Settings" page
- Navigate to the "Publishing" options
- Set the option "Set visibility of MyMediasite uploads as viewable" so that it is "TRUE".
- Save
To quickly get to this configuration page, please visit this link: https://stream.sfu.ca/media/mymediasite/settings/publish-settings
4. Share your video
Embed videos in Canvas
There are a few ways to share your videos. IT Services recommends using Canvas to share your content. You can use the "embed video" option for individual videos.
For other ways to share, select Share Presentation.

Quick Link or QR Code
Copy the quick link or QR code and share it as you'd like ex. through email or Canvas.

Direct Invite by Email
- Select the Invite by Email tab
- Enter the email addresses you'd like to share a video link. Use a semicolon ; to separate each address.
- Write a personal message, if desired.
- Select Send Invite.

Mediasite will warn you if permissions are not set to "everyone". Depending on your audience, you may need to adjust your video permissions (see Step 3: Decide who can access your video) before sending the invitation.
Embed Code
If you're familiar with HTML code, you can use the embed code to embed the video within SFU web pages or Canvas Course pages.
1. How do I share multiple videos at once?
The My Mediasite application allows you to share multiple videos with your audience using "Channels". These playlists can be shared with students or other users, or they can be embedded inside of a Canvas course.
To create a channel, please look at our how-to guide on sharing videos using a playlist/channel.
5. Frequently Asked Questions (FAQ's)
1. What is mediasite, and How is it different from "My Mediasite"?
Mediasite is the platform used by SFU to automate scheduled recordings in supported rooms. Recordings are captured based on your SFU Course Outline information and can be distributed through Canvas. A browser-based video editor is also available to make your own adjustments to your recordings.
My Mediasite is a Content Management System for streaming video available to SFU Faculty & Staff. It allows users to make changes to lecture recordings, upload new videos, control their visibility and create playlists of other videos from your library that you can share with other SFU users.
2. Can users download my videos?
Mediasite streams your video in a way that cannot easily be saved through normal use.
If you would like your audience to be able to easily download a copy of your video or audio presentation, please inquire with IT Services by submitting a ticket.
3. Can my students submit assignments this way?
At this time, only faculty and staff may request recordings or upload content. Allowing students to submit assignments through Mediasite is currently outside of the scope of the Lecture Capture service.
Students and faculty can share files with one another using SFU Canvas, OneDrive, SFU Vault, etc.
4. How can i add closed-captions to my videos?
Mediasite allows you to upload closed-captioning files for your videos. Simply follow the steps below to add your captioning file.
Note: Mediasite cannot automatically create captions for you. You must upload a caption file or create your own captions using Mediasite's caption editor.
Add a caption file to your video:
- Navigate to your presentation. Click Edit and go to the Delivery tab.
- If you have not already enabled captioning, select the Captioning check box.
- Select the Manually Upload an Audio Caption File radio button and click Select a file to locate and select your closed caption file.
- Click Upload. Once the file is uploaded, launch the presentation in Mediasite Player and verify your captions appear as expected.
5. How can I let my coworker edit one of my presentations or channels?
If you still have any questions regarding My Mediasite, submit a ticket to IT Services for further assistance.