OVERVIEW
If you wish to switch to a different mobile device for multi-factor authentication, follow the instructions outlined below to add your new device, then remove your old MFA device.
Part 1. Add MFA Device or App
Note: If you already have one MFA device and adding an additional device, be sure to review MFA Multi-Device Registration for best practices. Adding additional MFA devices will expose your account to higher security risks than the accounts that are registered with just one device.
Step 1. Log in to the SFU MFA Management App, using your SFU credentials.
Access the SFU MFA Management App
Note: If you no longer have access to your old device, you can use one of your emergency login codes to complete the login process.
Step 2. Click the "Add MFA Device" and select if you wish to add a mobile device or hardware token as your MFA device.
Step 3. Follow the instructions on the screen to complete the process of adding your new device or app.
For additional detailed instructions, visit Setup MFA.
Part 2. Remove MFA Device or App
Note: Removing your MFA devices and apps will not turn off multi-factor authentication on your SFU account.
Step 1. Log in to the SFU MFA Management App, using your SFU credentials.
Access the SFU MFA Management App
Note: If you no longer have access to your old device, you can use one of your emergency login codes to complete the login process.
Step 2. On the device or app you wish to remove, select the trash bin button.
Step 3. Ensure that you are removing the correct device or app. To confirm the removal, select continue.
Step 4. You will see a confirmation message that your MFA device or app have been removed.
It will no longer appear on the home page of the MFA Management App and device selection upon MFA login.
