OVERVIEW
This article describes how to re-add a shared mail folder or mailbox as a solution to shared mail folders/mailboxes no longer working after the SFU Mail upgrade to Exchange Online.
How to re-add a shared mail folder or mailbox
Note: Both the Folder Owner (or Shared Mailbox) and yourself need to be upgraded to Exchange Online for shared folders to work properly.
Note: Please use SFU Mail on Browser while following this guide to ensure a smoother experience.
To re-add a shared mail folder or mailbox:
1. Take note on the Folder Name and Folder Owner or Shared Mailbox (i.e., on a piece of paper or text file). Keep this as reference to prevent any accidents. |
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2. Hover over the shared Folder Owner / Shared Mailbox and select "..." > Remove Shared Folder. |
![Click to View Full Image Uploaded Image (Thumbnail)](https://sfu.teamdynamix.com/TDPortal/Images/Viewer?fileName=003e6d4b-b8f6-4568-9922-efe4b45461ae-thumb.jpg&beidInt=8) |
3. Hover over your Folders and select "..." > Add shared folder or mailbox. |
![Click to View Full Image Uploaded Image (Thumbnail)](https://sfu.teamdynamix.com/TDPortal/Images/Viewer?fileName=024abb8c-9a70-4eae-ac53-f128a8292809.png&beidInt=8) |
4. Enter the Folder Owner's / Shared Mailbox's name or email address. Then, select Add. |
![Click to View Full Image Uploaded Image (Thumbnail)](https://sfu.teamdynamix.com/TDPortal/Images/Viewer?fileName=9b14cbfd-9fe6-471a-8a74-fc4289036997.png&beidInt=8) |
5. Congratulations! You've re-added a shared mail folder or mailbox.
The Folder Owner / Shared Mailbox should appear near the bottom. Select it to expand any shared folders you have permissions to. |
![Click to View Full Image Uploaded Image (Thumbnail)](https://sfu.teamdynamix.com/TDPortal/Images/Viewer?fileName=bc1faf02-52c5-40fc-8724-8d2273bb12f3-thumb.jpg&beidInt=8) |