FAQs and Common Issues

Microsoft (MS) Teams Phone allows you to make and receive calls with Teams using your computer/ laptop and mobile phones. Learn more about MS Teams for Calling HERE

Once you transition to Microsoft Teams Phone, you will not need a physical phone.

MS Teams Phone is typically used with a work computer, but you can make and receive calls even with your smartphones and tablets

MS Teams Voicemail allows users to receive voice messages directly within the Microsoft Application. Learn more about MS Teams Voicemail HERE

Users can customize their voicemail under the MS Teams Voicemail Settings. Learn more on how to manage your voicemail settings HERE.

Yes, voicemails in Microsoft Teams can also be sent to email. This is part of the unified messaging feature, where voicemail messages are delivered directly to the user's inbox as an audio file attachment. Additionally, transcription can be enabled.

Yes, you can make emergency calls in Microsoft Teams.

You must be logged into MS Teams to know that someone is calling you, Teams is set to automatically launch on SFU Windows-based computers. If you are logged into MS Teams on your mobile phone or desktop/laptop you will also be able to make and receive calls

The project aims to modernize our telephony system, communication infrastructure, save costs and better accommodate the evolving faculty and staff needs at the university.

The integration into MS Teams consolidates our communication tools into a single platform and provides seamless call management across devices and locations. 

No, you can retain your existing phone number.

IT will provide training and support to ensure a smooth transition. Learn more about MS Teams for Calling here. 

The implementation will occur in phases to ensure minimum disruption. SFU IT will handle the transition for SFU-managed devices. Detailed instructions will be provided for unmanaged devices.

Migration from the existing system to the MS Teams Phone is expected for the phone lines specified within the project’s scope.

The migration to MS Teams Phones will occur in phases to ensure a smooth transition. This change will primarily be automatic, but staff will be provided with training, training resources and IT support to ensure a successful migration to Teams Phone usage.

Planning and Preparation

• Telco Vendor Selection and Negotiation
• Prepare Funding, Support Models
• Refine and approve implementation approach

Implementation / Roll-out

Implementation will include: 

• Pilot- target Q1/2025 
• Faculty and Staff, General office lines
• Classrooms and Meeting Spaces 
• Emergency Phones 
• Special Cases (as necessary)

Decommissioning and Clean-up

 

Following these phases, the university will start decommissioning obsolete equipment as part of the upgrade process. 

Note: The implementation dates provided are tentative and subject to change.

Refer to the Teams Phone for Calling Page

This change will be automatic, requiring no action from you. IT support will be available throughout the transition. 

This initiative is expected to reduce annual phone expenses. Details on the new funding model are forthcoming.

Yes, although it may be provided in a different manner with the MS Teams Phone

If you have been migrated to Teams Phone, and the dial pad is missing on your desktop or mobile device, try restarting your device. 

If this doesn't work, please contact IT to ensure your account has the correct license assigned and you have been enabled for MS Teams Phone.

If you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with their microphone. If you’re the only one who can’t hear them, there might be an issue with your speaker. 

See HERE for Tips for Checking your speaker settings in Teams 

Open the Microsoft Teams desktop application. 

Select the Calls tab from the app bar on the left-hand side of the user interface. 

If a Teams phone number has been assigned to you it will be displayed underneath the dialer, as illustrated in the screenshot below. 

See HERE For Call Transfer Options 

See HERE for Voicemail 

MS Teams Phone is associated with your Microsoft Account. If you need to change your Microsoft Account, your Teams Phone account password also changes. 

See HERE for Now to change your Microsoft Account Password 

See HERE for Teams for Mobile