FAQs and Common Issues

Microsoft Teams Phone allows you to make and receive calls to and from both Teams users and external landlines and mobile phones. Learn more about MS Teams for Calling HERE

Once you transition to Microsoft Teams Phone, you will not need a physical phone.

MS Teams Phone is typically used with a work computer, but you can make and receive calls even with your smartphones and tablets. 

Users can customize their voicemail and email as a WAV file attachment. 

Yes, you can make emergency calls in Microsoft Teams.

You must be logged into MS Teams, which is set to auto-launch on SFU Windows-based computers.

The project aims to modernize our telephony system, communication infrastructure, save costs and better accommodate the evolving faculty and staff needs at the university.

The integration into MS Teams consolidates our communication tools into a single platform and provides seamless call management across devices and locations. 

No, you can retain your existing phone number.

IT will provide training and support to ensure a smooth transition. Learn more about MS Teams for Calling here. 

The implementation will occur in phases to ensure minimum disruption. SFU IT will handle the transition for SFU-managed devices. Detailed instructions will be provided for unmanaged devices.

Timeline:  

Transition to Microsoft Teams Phones will occur in phases to ensure a smooth transition. This change will be automatic, requiring no action from the SFU community. IT support will be available throughout the transition. 

Pilot:  Scheduled to start in Q4 - 2024.

Phase 1: Staff, Faculty, General Office Lines, Department Numbers, and Switchboard Agents are planned to start in early 2025.

Phase 2: Meeting Rooms.

Phase 3: Emergency Phones, Elevator Phones, Code Blue Phones, Classroom Phones, EOC Phones, Lab Phones are projected for 2025. Consultations are currently taking place to ensure a seamless transition for these specialized communication needs. 

Following these phases, the university will start decommissioning obsolete equipment as part of the upgrade process. 

Note: The implementation dates provided are tentative and subject to change. 

This change will be automatic, requiring no action from you. IT support will be available throughout the transition. 

This initiative is expected to reduce annual phone expenses. Details on the new funding model are forthcoming.

Yes

Contact IT to ensure your account has the correct license assigned.

If you do have a Teams Phone license, and the dial pad is missing on your desktop or mobile device, try restarting your device.

If you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with their microphone. If you’re the only one who can’t hear them, there might be an issue with your speaker. 

See HERE for Tips for Checking your speaker settings in Teams 

Open the Microsoft Teams desktop application. 

Select the Calls tab from the app bar on the left-hand side of the user interface. 

If a Teams phone number has been assigned to you it will be displayed underneath the dialer, as illustrated in the screenshot below. 

See HERE For Call Transfer Options 

See HERE for Voicemail 

MS Teams Phone is associated with your Microsoft Account. If you need to change your Microsoft Account, your Teams Phone account password also changes. 

See HERE for Now to change your Microsoft Account Password 

See HERE for Teams for Mobile