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SFU is upgrading its phone system to Microsoft Teams for calling. This change brings several improvements over the current phone system, including enhanced collaboration features, better internal communication options, ease of use and improved voicemail capabilities. The new system will allow users to make calls, check voicemail and collaborate more effectively whether they're in the office or working remotely.
Explore the key features and benefits of the new Microsoft Teams phone system below.
If you have any further questions or need assistance, feel free to contact phones@sfu.ca
Feature Compare:
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Microsoft Teams Phones
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SFU Current Phones
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Collaboration Platform
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Microsoft Teams empowers remote users to collaborate effectively. Teams provides a unified platform for chat, video calls, and document sharing.
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Limited to the ability to make and receive calls.
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Internal Communication
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Ability to Chat and Video Calls: Teams offers chat-based communication, video calls, and document sharing.
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Limited to audio calls only
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Ease of Use
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Whether you’re in the office or working remotely, Teams ensures you can continue to make calls, receive calls and check voicemail from anywhere regardless of your physical location.
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Need to be in the office to make and receive calls and check voicemail
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Voicemail
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Voicemail is provided at no cost and is automatically transcribed and sent to your email as an MP3 attachment.
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Currently Voicemail is an extra charge.
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Mobile
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With Teams on your mobile device, you’re not tied to your desk and can take calls on the go.
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Need to forward calls to Cell Phone
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Using Microsoft Teams Phone
Make and Answer Calls
Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number.
Click to Learn More
Access your voicemail
Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.
Click to Learn More
Using Teams Dial Pad to making a call
Using Teams to check Voicemail
