Simon Says Chatbot - How to Guides

How to Use Simon Says

1. Find the red [...]> icon on the bottom right-hand corner of the screen and click it to start "Simon Says”. 

2. If you have an SFU computing ID and Multi-factor Authentication (MFA) enabled, click the “Click to login securely” link after the welcome message. The CAS login page will pop-up and you can sign in with your SFU credentials. If you do not have an SFU computing ID or cannot access your account, you can click “Cancel Authentication” to use the bot without logging in. Note: If you are already logged in on the ServiceHub home page/client portal, the CAS login page will pop-up and recognize the SSO. If it refreshes, the bot may ask you to login again with your computing ID and MFA. 

3. Select one of the support topics listed or manually type your question directly into the chat window. For best results, keep your questions clear and concise. Phrasing it a short sentence or prompt will give you the best results. 

4. Review the response provided by the chatbot. If you need further clarification or different information, you can ask follow-up questions. 

5. If Simon Says does not understand your question, it may ask for clarification. If it cannot find an answer, it will provide options from the Knowledge Base articles. 

6. The bot may prompt you to complete a form or submit a ticket if your question requires further IT support. Forms and tickets can be submitted directly through the bot. 

7. If the bot cannot provide a satisfactory answer, consider rephrasing or simplifying your question. If that does not work, your inquiry may require further support from Service Desk. 

8. You can close the chat window at any time or type “End” to finish the conversation. 

9. To help us improve the chatbot in the future, please rate your conversation when the bot asks, “Did I answer your question okay?". Your feedback is greatly appreciated in helping us making the bot the best it can be! 

Asking the Chatbot Questions Effectively

Use clear and simple language so the bot can narrow down your question accurately. Provide context to your question if needed. The bot may ask you to select an option from a list of choices or to clarify your question further by typing more information. Remember that the chatbot is constantly learning as the Knowledge Base is updated.