Credit Card Transaction Issues

Guidance on requesting a refund or credit within PaperCut if your credit card payment fails to be automatically credited to your account.

OVERVIEW

If your credit or debit card has been charged, yet the corresponding balance does not appear in your PaperCut account, please adhere to the following procedure.

 

DETAILS

HOW TO REQUEST A REFUND OR CREDIT 

To initiate a refund or credit request, please follow these steps:

1. Create a ticket, ensuring to include the following details:
   • Use "PaperCut Transaction Issue" as the brief description.
   • Your computing ID.
   • The approximate date and time of the transaction(s).
   • The amount of the transaction(s).
   • Provide a screen capture or photo of your bank statement depicting the transaction(s).
   • Specify whether you would like the transaction(s) to be reversed or reflected in your PaperCut balance.