Don't have an SFU account or can't log in? Connect with our team using a guest ticket.

Fill out the form, and you should receive a response in 24 business hours.

Requests are monitored between 8am-8pm, Monday to Friday. We will do our best to direct your query to the most appropriate support person and get you a response as soon as possible.

What do you need help with?

A short description about your request.
For example, helpful details may include:
- The name of the system you are trying to access (e.g., Canvas)
- The name of your browser (e.g., Firefox)
- Your operating system (e.g., Windows 8), and whether or not you are able to log in to other systems
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
Which IT service desk would you like help from?

Contact Information

SFU User's primary role related to this ticket. IE: Faculty, Staff, Undergraduate Student, Graduate Student, FIC Student, Alumni
Enter the phone number we should contact you at.
Enter your 9-digit SFU student or employee ID number. This number can be found on the back your SFU ID card. If you do not know the number or it is not applicable, then leave this blank.

Collection Notice

By using this support tool, your personal information is collected through TeamDynamix for SFU under the authority of the University Act (RSBC 1996, c.468) and the Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165). It is related directly to and needed by the University to handle your support request. The information will be used to communicate with you about your request or incident, and provide you with information, updates, and resolutions relevant to your request or incident. 

The personal information collected includes any personal details you provide through using this ticketing tool and subsequent email correspondence with supporting team related to your request or incident. Please do not provide any unnecessary personal information, and avoid including sensitive personal information such as your personal health information, Social Insurance Number (SIN), or passwords.

If you have any questions about the collection, use and disclosure of this information please contact

Other Fields

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