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Service Desk - Login or MFA Help
Service Desk - Login or MFA Help
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Don't have an SFU account or can't log in? Connect with our team using this ticket.
Please select the nature of the incident
Multi Factor Authentication (MFA)
Canvas
Computer Lab System
Printing or Papercut
Other / Not Listed
I am
Which IT service desk would you like help from?
Near the Burnaby campus
Near the Surrey campus
Near the Vancouver campus
Not near an SFU campus
Computer Number & Room Number
Please provide short description
A short description to explain the nature of a ticket.
Please provide a detailed description of the incident
For example, helpful details may include:
- The name of the system you are trying to access (e.g., Canvas)
- The name of your browser (e.g., Firefox)
- Your operating system (e.g., Windows 11), and whether or not you are able to log in to other systems
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Please add any screenshots or attachments that may help
File attachments associated with the ticket.
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Please provide your SFU ID number
Enter your 9-digit SFU student or employee ID number. This number can be found on the back your SFU ID card.
Please provide a non-SFU email address
Phone Number
Enter the phone number we should contact you at.
Additional emails to CC (if any)
Collection Notice
By using this support tool, your personal information is collected through TeamDynamix for SFU under the authority of the University Act (RSBC 1996, c.468) and the Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165). It is related directly to and needed by the University to handle your support request. The information will be used to communicate with you about your request or incident, and provide you with information, updates, and resolutions relevant to your request or incident.
The personal information collected includes any personal details you provide through using this ticketing tool and subsequent email correspondence with supporting team related to your request or incident. Please do not provide any unnecessary personal information, and avoid including sensitive personal information such as your personal health information, Social Insurance Number (SIN), or passwords.
If you have any questions about the collection, use and disclosure of this information please contact
tdx@sfu.ca
.
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code