Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Categories (9)

Business Capability and Process Automation

Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Data Reporting and Analytics

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Facilities Management Services

Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.

Faculty Information Systems

Administration and maintenance of faculty administration, review, and promotion and tenure systems.

Financial and Procurement Systems

Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.

General Administration Systems

Blackbaud, NetZcore, Intrahealth, Concord, CDR, ACMS, Alertus, Environmental Health & Safety Systems

Human Resource Systems

Administration and management of core human resource systems, including recruiting, position management, performance review, workforce development, and time and attendance. Might also include payroll and benefits administration systems.

Student Information Systems

Admissions, enrolment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.