SFU Mail - Policy Map

Minimum system requirements:

Microsoft allows the following as a minimum to connect to Exchange 2016:

Desktop:

• Outlook 2016. Requires Windows 7 Service Pack 1
• Outlook for Mac (2019). Requires macOS 10.13

Mobile:

• iOS 9.0
• Android 4.0

Web:

• Microsoft Edge
• Firefox
• Chrome
• Safari

Minimum system requirements:

Desktop:

• Windows 10 build 14393
• macOS 10.14

Mobile:

• Android OS 5.0 (Gmail) or 8.0 (Samsung Mail)
• iOS 11.0; iPadOS 13.1

Web:
Latest versions of the following:

• Microsoft Edge
• Firefox
• Chrome
• Safari

Outlook for iOS/iPadOS requires iOS/iPadOS 16.0 or later. Support is limited to the two most recent versions. For the latest updates regarding this app, see Outlook on the App Store.

Outlook for Android requires Android 9.0 or later. Support is limited to the four most recent versions. For the latest updates regarding this app, see Outlook on the Play Store.

Account Setup
Outlook (Windows, Mac) allows Exchange and IMAP accounts.

Same as on-premises environment.

Account Setup 
Outlook (Windows, Mac) allows M365 accounts only. IMAP accounts are no longer allowed. 

Managed Devices: 
Only Outlook 2016 is available and supported. 

Unmanaged Devices: 
Any third-party mail app can be used. Only Outlook 2016 is fully supported. 

Managed Devices: 
Only Outlook 2021 is available and supported. 

Unmanaged Devices: 
Any third-party mail app can be used. Only M365 and Outlook 2021 are fully supported. 

Outlook 2016 and 2019 may still be able to connect but are not supported. 

Managed Devices: 
Only Outlook 2021 is available and fully supported. 

Unmanaged Devices: 
Only approved mail apps can be used. Only M365 and Outlook 2021 are fully supported. 

Outlook 2016 and 2019 may still be able to connect but are not supported. 

Third-Party Mail Clients 
The following mail apps are available with setup instructions:  

• Apple Mail (includes integration with Calendar, Contacts Notes, Reminders) 

• Mozilla Thunderbird with TbSync or the OWL for Exchange** add-in 

** OWL is a paid add-in and is not endorsed by Microsoft or SFU. IT Services recommends using the other listed apps instead.

Third-Party Mail Clients

Same as on-premises.

Third-Party Mail Clients 
The following mail apps are available with setup instructions: 

• Windows Mail 

• Apple Mail (includes integration with Calendar, Contacts, Notes, Reminders) 

• Mozilla Thunderbird with TbSync or the OWL for Exchange** add-in 

** OWL is a paid add-in and is not endorsed by Microsoft or SFU. IT Services recommends using the other listed apps instead. 

Outlook for Mobile is not available. 

Setup instructions are available for: 

• Apple Mail (includes integration with Calendar, Contacts, Notes, Reminders) 

• Gmail for Android 

Same as on-premises environment.

Outlook for Mobile is available and fully supported. 

Setup instructions are available for: 

• Apple Mail (includes integration with Calendar, Contacts, Notes, Reminders) 

• Samsung Mail 

• Gmail for Android 

Exchange/Active Sync, EWS, IMAP, SMTP allowed.

IMAP setup instructions available in help guides.

POP allowed at organizational level but disabled at mailbox level. Requires permission from Exchange Admin. No setup instructions in help guides.

Same as on-premises environment.

Exchange/Active Sync, EWS, IMAP, SMTP allowed (on approved applications only).

IMAP setup instructions (for approved apps) are available in help guides.

POP allowed at organizational level but disabled at mailbox level. Requires permission from Exchange Admin. No setup instructions in help guides

Services must support OAuth and go through the IT approval process, which includes a completed PIA. 

List of approved services/apps/add-ins.

Managed Devices:
Add-ins are deployed by IT Admins with GPO to deploy on scoped devices.

Unmanaged Devices:
No desktop apps or add-ins allowed.

Managed Devices:
Add-ins are deployed by IT Admins with GPO to deploy on scoped devices.

Unmanaged Devices:
No desktop apps or add-ins allowed.

Managed Devices:
Add-ins are deployed by IT Admins with GPO to deploy on scoped devices and match M365 policies.

Unmanaged Devices:
Third-party add-ins are required to go through an approval process before being deployed centrally by the M365 System Analyst.

Add-ins can be deployed per user or across enterprise depending on the use case. 

TbSync and OWL add-ons are allowed. 

OWL is a paid add-on and is not endorsed by Microsoft or SFU. IT Services recommends using the listed alternatives instead.

List of available apps: 

• Delve 
• Engage (Viva Engage) 
• Excel 
• Forms 
• Insights (Viva Insights)* 
• Learning (Viva Learning)* 
• Lists 
• Loop 
• OneDrive 
• OneNote 
• Planner 
• Power Apps 
• Power Automate 
• Power BI**
• Power Pages 
• PowerPoint 
• Project 
• SharePoint 
• Stream 
• Sway 
• Teams*
• Visio 
• Whiteboard 
• Word 

* Available to staff/faculty accounts only.
** Available with Teams license

Non-staff accounts can be added to an SFU Team to grant them access. Bookings is not available.

Same as On-Premises Environment.

In-addition to apps listed for on-premises: 

• Bookings (1:1 meetings) 
• Calendar 
• Outlook 
• People 
• To Do 

MS Teams apps are not available.

MS Teams apps are available, but some apps are hidden by default.

Calendar App will be pinned.

MS Teams apps are available. Calendar App and other notable apps will be pinned.

Third party apps and add-ins are available. Support is provided by publisher.

Not available for managed or unmanaged devices by default. 

Apps that undergo the approval process can be made available.  

Support for third-party apps and add-ins is provided by the publisher. 

List of approved apps/add-ins 

Full Access, Send on Behalf, Send As, Private Items, Folder Permissions

Cross-premises mailbox permissions (Full Access, Send on Behalf, Send As, Private items) are only fully supported on the Outlook desktop client for PC.

Folder permissions are not supported cross-premises.

All permissions work when both accounts are in the cloud.

Cross-premises mailbox permissions (Full Access, Send on Behalf, Send As, Private items) are only fully supported on the Outlook desktop client for PC.

Folder permissions are not supported cross-premises.

All accounts are given an initial quota of 5GB.

When staff, faculty, sponsored accounts, and retirees reach 88% of the storage quota, another 1GB is automatically added. No hard limit.

Students' storage quota maxes out at 5GB.

Same as on-premises.

Staff, faculty, sponsored accounts (with license upgrade): 100GB

Students: 5GB

Retirees, sponsored accounts (without license upgrade): 50GB