OVERVIEW
IT support for faculties operating their own IT Support group. Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.
DETAILS
FACULTY OF APPLIED SCIENCE (FAS)
The Faculty of Applied Sciences (FAS) IT team provides technical support to the School of Engineering Science, School of Sustainable Energy Engineering, Mechatronic Systems Engineering, and Dean’s Office. We maintain the teaching labs and support research labs in these schools. We also provide technical support to FAS faculty, staff, students, and visitors with their computing needs.
FAS IT Support
School of Computing Science
The School of Computing Science is supported by the CS technical support team. We maintain the Computing Science Instructional Labs (CSIL) including the MPCS labs as well as supporting CS research labs, faculty, staff, students, and visitors with their computing needs.
Some services used by members of our school are supported by SFU IT Services, most of which can be found in the SFU service catalogue.
If you are not sure who provides support for your problem, submit a request to Computing Science technical support here, and we will point you in the right direction if we can't help you ourselves. Provide what details you can in order to assist us in addressing the issue more efficiently.
Computing Science IT Support
FACULTY OF ARTS AND SOCIAL SCIENCES (FASS)
The Faculty of Arts and Social Sciences Information Systems (FASS IS) team provides technical support to staff, faculty and graduate students in all departments, schools, and programs in the faculty. We maintain and support computing in teaching labs, research labs, departmental classrooms, meeting rooms, offices, and support users working remotely. We also provide technical support to visitors & guests, and audio-visual assistance for special events. If you’re a member of the FASS community, you can find more information about FASS IS here:
https://www.sfu.ca/fass/faculty-staff/portal/is-tracs.html (login required)
Contact the FASS IS team via the Request Service button on this page (preferred), or email fasshelp@sfu.ca with details about technical issues you are experiencing, or services you would like to request. We will provide timely assistance or direct your request to the appropriate IT team if we can’t solve your issue ourselves.
FASS IS Support
FACULTY OF ENVIRONMENT (FENV)
The Faculty of Environment team provides technical support to staff, faculty and students within the Faculty of Environment. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Environment faculty, staff, students, and visitors with their computing needs.
FENV IT Support
FACULTY OF SCIENCE
The Faculty of Science team provides technical support to staff, faculty and students of the Faculty of Science. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Science faculty, staff, students, and visitors with their computing needs.
Department of Molecular Biology and Biochemistry (MBB)
The Department of Molecular Biology and Biochemistry (MBB) IT team provide technical support to staff, faculty and students of the department.
MBB IT Support