Ticket Categories and Types

OVERVIEW

A list of ticket categories and their associated ticket type.

 

DETAILS

Category

Type

Academic Department IT Support

Faculty of Applied Science (FAS)

Academic Department IT Support

Faculty of Communications Arts and Technology (FCAT)

Academic Department IT Support

Faculty of Education (EDUC)

Academic Department IT Support

Faculty of Environment (FENV)

Academic Department IT Support

Faculty of Health Sciences (FHS)

Academic Department IT Support

Faculty of Science (SCI)

Academic Department IT Support

Faculty of Social Science (FASS)

Administrative and Business

Alumni and Advancement

Administrative and Business

Auxiliary Systems

Administrative and Business

Business Capability and Process Automation

Administrative and Business

Data, Reporting and Analytics

Administrative and Business

Enterprise Application SRS Support

Administrative and Business

Facilities Services

Administrative and Business

Faculty Information Systems

Administrative and Business

Financial and Procurement Systems

Administrative and Business

Graduate and Postdoctoral Systems

Administrative and Business

Human Resource Systems

Administrative and Business

Medical and Health Systems

Administrative and Business

Polling and Surveys

Administrative and Business

Residence and Housing

Administrative and Business

Safety and Risk Services

Administrative and Business

Student Information Systems

Communication and Collaboration

A/V and Media

Communication and Collaboration

Conferencing and Telephones

Communication and Collaboration

Email and Collaboration Services

Communication and Collaboration

Mass Communications and Emergency Notifications

Communication and Collaboration

Web Services

Desktop and Mobile Computing

Desktop Support

Desktop and Mobile Computing

Hardware Lifecycle Services

Desktop and Mobile Computing

Managed Devices

Desktop and Mobile Computing

Printing and Related Services

Desktop and Mobile Computing

Software and Application Distribution

Information Security

Identity and Access Management

Information Security

Photo Identification

Information Security

Secure Computing

Information Security

Security Consulting and Education

Information Security

Security Policy and Compliance

Infrastructure

Business Continuity and Disaster Recovery

Infrastructure

Data Centre Services

Infrastructure

Database Management

Infrastructure

Integration Services

Infrastructure

Monitoring and Alert Management

Infrastructure

Network and Connectivity Management

Infrastructure

Server and Storage Management

Infrastructure

Server and Storage Management (2)

IT Professional Services

Infrastructure Administration

IT Professional Services

IT Communications and Documentation

IT Professional Services

IT Service Delivery and Support

IT Professional Services

ITS Ticket General

IT Professional Services

Project Management Support

Research

Institutional Research and Planning

Research

Research Administration Systems

Research

Research Computing

Teaching and Learning

Academic Technology and Support

Teaching and Learning

Learning Management

Teaching and Learning

Lecture Capture