Enterprise Service Management

Knowledge articles related to Enterprise Service Management.

Categories (6)

For Ticketing Agents

Ready to get started with ServiceHub Ticking App? View our list of training resources and presentations on TDNext.
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eSupport Migration

Explore our list of articles to help make the swap from eSupport (RT) to the new SFU Ticketing System - ServiceHub (TeamDynamix)
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For Service Managers

Need to add or update a Service, Knowledge Article, or members of a Responsible Group? View our list of resources aimed at Service Owners and Managers.
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ESM Vision and Operations

Learn more about ESM strategic purpose, such as ITIL implementation, and scheduled outages.
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TDX - Project Essentials

TDX Project Porfolio Management (PPM) Module
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For TDX Admins

TeamDynamix - Circuit Training Syllabus and Recording
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Articles (3)

Pinned Article Tickets Classifications - Service Request, Incident, Major Incident, Problem, Change & Release

TDX illustration and relationship between Service Request, Incident, Problem, Change, Release and Major Incident

ServiceHub - Frequently Asked Questions

Frequently asked questions about how to use ServiceHub.

ServiceHub - ITS Service Catalogue (ECAR) Diagram