Updating...
SFU.CA
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
ITS Client Portal
Sign In
Search
Home
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Faculty Or Staff
Administrative and Business
Business Capability and Process Automation
Enterprise Service Management
Enterprise Service Management
Knowledge articles related to Enterprise Service Management.
Categories (6)
For Ticketing Agents
Ready to get started with ServiceHub Ticking App? View our list of training resources and presentations on TDNext.
Expand
eSupport Migration
Explore our list of articles to help make the swap from eSupport (RT) to the new SFU Ticketing System - ServiceHub (TeamDynamix)
Expand
For Service Managers
Need to add or update a Service, Knowledge Article, or members of a Responsible Group? View our list of resources aimed at Service Owners and Managers.
Expand
ESM Vision and Operations
Learn more about ESM strategic purpose, such as ITIL implementation, and scheduled outages.
Expand
TDX - Project Essentials
TDX Project Porfolio Management (PPM) Module
Expand
For TDX Admins
TeamDynamix - Circuit Training Syllabus and Recording
Expand
Articles (2)
ServiceHub - ITS Service Catalogue Diagram
ServiceHub Frequently Asked Questions
Frequently asked questions about how to use ServiceHub.
Search this category
Search
Popular Articles
Sign into SFU Mail on Web Browser
We're Upgrading SFU Mail
Getting Started with SFU VPN
Getting Started with Microsoft 365
Install the Fortinet VPN App
Recent Articles
Sign into SFU Mail with Sponsored Accounts
Simplelists
Preserving Email Content After Leaving SFU
SFU Mail - Policy Map
We're Upgrading SFU Mail
Popular Tags
research-computing
(24)
RCG
(23)
Adobe
(3)
software
(3)
Student
(3)
email
(2)
macos
(2)
managed
(2)
Managed-Devices
(2)
Managed-Mac
(2)