Explore our list of articles to help make the swap from eSupport (RT) to the new SFU Ticketing System - ServiceHub (TeamDynamix)
Moving from eSupport to Service Hub? Take a look at this guide to see a checklist of items to transition to ServiceHub.
Need to update your email routing to Service Hub? Changing the delivery email address will require you to configure your email on SFU Mail or Maillist.
A quick guide and chart comparison to the similarities between eSupport and ServiceHub .
Need to move tickets from eSupport to Service Hub? Moving tickets from eSupport to Service Hub will require you to recreate or forward to Service Hub.
This article covers the differences between commenting on a ticket verses notifying a requestor.