Need to add or update a Service, Knowledge Article, or members of a Responsible Group? View our list of resources aimed at Service Owners and Managers.

Articles (5)

Add or Remove members on Responsible Group

Need to add or remove members on your Responsible Group? A service owner or manager of the TDX maillist will need to make that adjustment.

How to review, approve or reject knowledge articles as an ITS Service Owner

This article outlines how IT Service Owners can approve or reject articles submitted to the IT Services knowledge base.

Service Ownership and Taxonomy (IT Services)

Explore the roles and framework for managing an IT Service at SFU.

TDX Report & TDX Desktop (Dashboard)

Information regarding ticket reporting and the TDX Desktop.

TeamDynamix Training Session - Service Owners (SO) & Service Offering Managers (SOM)

Recorded Zoom training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.