Need to add or update a Service, Knowledge Article, or members of a Responsible Group? View our list of resources aimed at Service Owners and Managers.
Need to add or remove members on your Responsible Group? A service owner or manager of the TDX maillist will need to make that adjustment.
This article outlines how IT Service Owners can approve or reject articles submitted to the IT Services knowledge base.
Explore the roles and framework for managing an IT Service at SFU.
Information regarding ticket reporting and the TDX Desktop.
Recorded Zoom training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.