TeamDynamix Training Session - Service Owners (SO) & Service Offering Managers (SOM)

Overview

This is a recorded training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.
      Note: Service Offering Manager (SOM) is an ITSM Term for Product Owner

 

Service Owners (SO) and Service Offering Manager (SOM) Training Session: click this link to watch the recorded video. 

 

The goals of this training is to get SO and SOM familiar with:

  • What a service is.
  • What service ownership is.
  • What a service offering is.
  • What a service offering manager is.
  • How these work in TeamDynamix.

 

If you've any questions, please visit the Enterprise Service Management (ESM) service page and raise tickets to the support team.

ESM webpage is Service - Enterprise Service Management (teamdynamix.com)

 

Additional links for your reference: 

Details

Article ID: 3632
Created
Thu 5/12/22 10:31 AM
Modified
Thu 9/15/22 10:39 AM

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Using the suite of tools provided by TeamDynamix, SFU IT Services has developed an Enterprise Service Management platform called Service Hub. Replacing eSupport, this platform is the foundational tool used by both Enterprise and Local IT to deliver services to the SFU Community.