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Overview
This article describes how to re-connect your account to Apple Mail for Mac. After being migrated to the new SFU Mail with Exchange Online, your existing SFU account on Apple Mail won't be able to send or retrieve new emails. To re-connect your account, you'll be required to:
For individuals who are using SFU Mail with Exchange Online and are setting up Apple Mail for Mac for the first time, please see Sign into Apple Mail for Mac.
Note for IMAP/POP Users: Before any re-configuring on an email account that has previously been set up with IMAP/POP, we strongly recommend backing up your emails to restore any lost emails resulting from account modifications.
These may vary depending on your application settings, however, the emails can can be potentially lost are: locally saved emails, emails/folders not or haven't synced to servers, and any other client-sided (locally stored) data. IT Services has no way to restore any of these messages since they are not stored on our servers.
To reconnect IMAP/POP accounts after upgrading to Exchange Online, update your server configurations shown on IMAP Setup.
Details
To removing your SFU account from Apple Mail:
- Check which protocol was used for the previous account setup
- Remove the account from Apple Mail
- Re-add your SFU Mail account
Check which protocol was used for the previous account setup
- Open Apple Mail. From the menu bar, select Mail > Settings... > Accounts. Your SFU account will specify that it is set up with Exchange, IMAP, or POP.
What's the difference between Exchange, IMAP, and POP?
- Exchange will sync your messages, contacts, calendars, reminders, and notes. Your messages and other content remain on the server if the account is removed from Apple Mail. This is the recommended way to set up your SFU Mail account.
- IMAP will sync your messages and notes. Your messages and other content remain on the server if the account is removed from Apple Mail.
- POP will download your messages to your Apple Mail client and remove a copy from the server unless specified otherwise. Setting up your account with POP requires special permission from an IT admin and accounts for less than 1% of accounts in SFU.
Remove the account from Apple Mail
Exchange and IMAP configurations
- If your account was set up with Exchange or IMAP, select the account, then click the Remove button.
- If the account is used by other apps on your Mac, you’ll be asked to remove the account in Internet Accounts settings. Click Delete Account... to remove the account data from your Mac. Your messages, contacts, calendars, and other account data are NOT deleted and remain on the mail server.
POP configurations
- If your account was set up with POP, move or copy them to a mailbox stored on your Mac (the mailbox appears in the On My Mac section in the Mail sidebar) before you remove the account in Mail.
Re-add your SFU Mail account
You're now ready to add your SFU Mail account. Outlook for Mac is the recommended way to access your SFU inbox, contacts, and calendar. However, if you'd like to continue using Apple Mail, see Sign into Apple Mail for Mac.