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Med Ed Tech is responsible for SoM‑specific teaching, apps, and frontline education support:
Teaching & Learning Technology
- Classroom & simulation tech (Tier 1 AV support)
- Hybrid/remote teaching tools (Zoom, breakout rooms, LMS support)
- In‑class support for faculty (pre/post class checks, rapid response)
SoM Applications & Systems
- Operation/support of SoM-specific apps (e.g., ExamSoft, POCUS, 3D Organon, ScholarRx where applicable)
- Support for teaching platforms and med-ed tools
Frontline / Local Support
- Tier 1–2 support for learners, faculty, and staff
- Account help (password resets, access issues)
- Faculty training on Med Ed technology
Coordination / Bridge Role
- Works with ITS on integrations, platforms, dependencies
- Participates in incidents, escalations, and service reviews
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Enterprise / Central IT Services
- Core infrastructure (network, identity, enterprise systems like M365, PeopleSoft)
- Enterprise AV beyond Tier 1
Research / Innovation / Sandbox
- Research projects (handled by Research Computing)
- Sandbox/test environments
- Pilots, experiments, demos during development phase
Commercial / Non‑approved Work
- Commercialization initiatives
Unapproved or External Systems
- Tools outside the institutional IT framework
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