Foundational services that support the operation and management of the enterprise IT environment. Includes data centre services, database management, network and connectivity management, and server and storage management.

Categories (3)

Server and Storage Management

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

Network and Connectivity Management

The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).

Data Centre Services

Strategy, planning, architecture, and operation of physical and virtual data centres, including on-premises, remote, and cloud-based data centres.