MS Teams Phone How to Guides

Note: You must be logged into MS Teams to know that someone is calling you, otherwise it will go directly to voicemail. If you are logged into MS Teams on your mobile phone or desktop/laptop you will also be able to make and receive calls. For instructions on how to sign-in to MS Teams, see here. 

To keep MS Teams tuned on 

1. Open MS Teams. 

2. Click on the three dots (...) near your profile picture in the top-right corner. 

3. Select Settings. 

4. Under the General tab, check the box for Auto-start MS Teams, Open application in background and on close, keep the application running.  

Training & Knowledge Base

Using Microsoft Teams Phone

Video recordings

Knowledge Base Articles: including quick start guides for handsets

Using Microsoft (MS) Teams Phone 

Make and Answer Calls 

Make one-on-one or group calls directly from a chat or use the dial pad to call a phone number. 

Click to Learn More 

Access your voicemail 

Access, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts. 

Click to Learn More 

Videos and resources with step-by-step instructions

Basic Training - For users with personal lines

• Basic Training Presentation Deck
• Basic Training Video Recording
  • 0:30: Project scope
  • 2:25 Key Highlights - Changes from previous phone systems
  • 4:27 MS Teams interface walk through 
  • 7:00 Call Demo
  • 7:51 Overview
  • 9:00 Accessing Voice mail
  • 10:16 Adding contact & speed dial
  • 13:55 Call forward
  • 15:20 Making a call
  • 16:41 Call changes: Transfer a call, adding a participant to an active call
  • 20:35 Receiving a call
  • 21:20 Call settings
  • 22:38 Go-Live Need to Know
  • 23:50 Support & Resources
  • 25:00 Q&A

Advance Training - For users with shared lines and call flow

• Advance Training Presentation Deck
• Advance Training Video Recording
  • 1:30 Key Highlights - Changes from previous phone systems
  • 5:45 MS Teams interface walk through 
  • 7:58 Calls: Making a call, Incoming calls, In a call
  • 11:00 Managing Speaker/Mic Settings
  • 11:40 Transfer a call
  • 12:31 Conference Call
  • 12:50 Adding a participant to an active call
  • 13:15 Voicemail
  • 15:25 Call Handling and Forwarding
  • 15:53 Call Delegation & Receiving calls as a delegate
  • 17:16 Speed dial & Device Settings
  • 18:00 Call Demo
  • 48:33 Departments with Auto Attendants and Call Queues, Calling a Department, Receiving a Call through from a Call Queue
  • 49:59 Equipment
  • 51:02 Go Live Need to Know
  • 51:42 Support and Resources
  • 52:38 Q&A Session

Knowledge Base

• MS Teams Phone- Quick Start Guide
• Making calls
• Manage calls: Delegates, Adjust voicemail, ringtones, blocked calls, etc. 
• Checking voicemail
• Call Transfer Options 
• Managing Notifications on mobile devices/block when active on other devices (please ensure you have the latest version of Teams)
• Password Change: MS Teams Phone is associated with your Microsoft Account. If you need to change your Microsoft Account, your Teams Phone account password also changes. Visit here to reset password. 

More information about MS Teams functionality for calling can be found here.

MS Teams Handset How to Quick Start Guides:

• Handsets Teams- Yealink MP56_Quick Start Guide.pdf

Please visit the FAQs section for more information. 

More questions? Please contact submit a ticket request.