ServiceHub Ticketing App Quick Start Guide

Overview

Just getting started with ServiceHub at SFU or looking for a refresher? Explore online resources that walk though how to use the ticketing application.

Access and Sign In

In order to sign into ServiceHub Ticketing App, there are pre-requisites. If you don't have permissions to sign into the app, see How to gain access to ServiceHub Ticketing App for details.

For a direct sign-in link, go to https://servicehub.sfu.ca/tickets

Access ServiceHub Ticketing App

SFU ServiceHub Training

For SFU-focused training for IT Technicians and ticketing agents, see our recorded Zoom training sessions for held on June 2022

IT Technicians Training Videos

TeamDynamix Training

For additional training, see various articles and videos provided by TeamDynamix below:

Access and Overview:

• Accessing Interfaces (Video)
• Using TDNext (Video)

Working with Tickets:

• Getting Started with Tickets
• Creating Tickets in TDNext (Video)
• Ticket Anatomy (Video)
• Common Ticket Activities (Video)
• Searching and Filtering (Video)
• Differences between Incident, Major Incident, Problem, Change, Release, and Service Request

Organizing Your Work:

• Getting Started with Desktops
• Getting Started with Reporting
• Visualizing Information with Desktops (Video)
• Creating and Editing Desktops (Video)
• Using the My Work Application (Video)