Current Version
Daily Maintenance
- Occurs Daily from 8:00 PM – 10:00 PM PT - for the Production and Sandbox environments
- These activities do not require downtime
- Activities are typically infrastructure or database-related
- No announcement is provided to customers
Weekly Service Updates
- Production Environment, occurs every Friday 9:00 PM to Saturday 1:00 AM (Pacific Time)
- Sandbox Environment, occurs every Friday 6:00 PM to Saturday 1:00 AM (Pacific Time)
- These activities require downtime
- Activities are typically service releases, bug fixes, or minor enhancements
- No announcement is provided to customers
Major Release Updates
- Major release date is communicated at least 4 weeks in advance and notice is provided to registered customers
- Activities are related to new versions of TeamDynamix (e.g. 11.4 to 11.5 release)
- These activities require downtime on the environment specified (see below)
Sandbox Environment
- Sandbox upgrade occurs one day before the announced release date, on a Friday
- Sandbox upgrade is scheduled to fall on Friday from 9:00 PM (Pacific Time) – to the next day 3:00 PM (Pacific Time)
Production Environment
- Production Release date is scheduled to fall on a Saturday
- Production upgrade occurs on the release date from 9:00 PM (Pacific Time) – to the next day 1:00 AM (Pacific Time)
Emergency Updates
- Occurs on an as-needed basis when an emergency change/update is required
- Whenever possible, a 24-hour advance notice is provided to TeamDynamix Administrators
- Occurs between 9:00 PM - to the next day 1:00 AM (Pacific Time), with more precise information given if/when emergency update event occurs