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TeamDynamix - Planned Maintenance
TeamDynamix - Planned Maintenance
Tags
maintenance
outage
planned-outages
maintenance-window
planned-outage
downtime
updates
Current Version
SFU TeamDynamix version:
11.8
Updated on:
April 2, 2024
Details available from
TeamDynamix Solutions Knowledge Base
Daily Maintenance
Occurs Daily from
8:00 PM – 10:00 PM PT -
for the
Production
and
Sandbox
environments
These activities do
not
require downtime
Activities are typically infrastructure or database-related
No announcement is provided to customers
Weekly Service Updates
Production
Environment, occurs every
Friday 9:00 PM
to
Saturday 1:00 AM
(Pacific Time)
Sandbox
Environment, occurs every
Friday 6:00 PM
to
Saturday 1:00 AM
(Pacific Time)
These activities
require downtime
Activities are typically service releases, bug fixes, or minor enhancements
No announcement is provided to customers
Major Release Updates
Major release date is communicated at least 4 weeks in advance and notice is provided to registered customers
Activities are related to new versions of TeamDynamix (e.g. 11.4 to 11.5 release)
These activities
require downtime on the environment specified (see below)
Sandbox Environment
Sandbox
upgrade occurs
one day before
the announced release date, on a
Friday
Sandbox
upgrade is scheduled to fall on Friday from
9:00 PM
(Pacific Time)
–
to the next day
3:00 PM
(Pacific Time)
Production Environment
Production
Release date is scheduled to fall on a
Saturday
Production
upgrade occurs on the release date
from 9:00 PM
(Pacific Time)
–
to the next day
1:00 AM
(Pacific Time)
Emergency Updates
Occurs on an as-needed basis when an emergency change/update is required
Whenever possible, a 24-hour advance notice is provided to TeamDynamix Administrators
Occurs between
9:00 PM -
to the next day
1:00 AM
(Pacific Time)
,
with more precise information given if/when emergency update event occurs
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Check out this article I found in the ITS Client Portal knowledge base.<br /><br /><a href="https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4211">https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4211</a><br /><br />TeamDynamix - Planned Maintenance<br /><br />Team Dynamix regular maintenance outage every Friday 9:00 PM to Saturday 1:00 AM (Pacific Time). This article also outlines the other periods of time when the application is unavailable due to service updates, new functionality releases, and emergency maintenance.