TeamDynamix - Planned Maintenance

Current Version 

• SFU TeamDynamix version: 11.8
• Updated on: April 2, 2024
• Details available from TeamDynamix Solutions Knowledge Base

Daily Maintenance

• Occurs Daily from 8:00 PM – 10:00 PM PT - for the Production and Sandbox environments
• These activities do not require downtime
• Activities are typically infrastructure or database-related
• No announcement is provided to customers

Weekly Service Updates 

• Production Environment, occurs every Friday 9:00 PM to Saturday 1:00 AM (Pacific Time)
• Sandbox Environment, occurs every Friday 6:00 PM to Saturday 1:00 AM (Pacific Time)
• These activities require downtime
• Activities are typically service releases, bug fixes, or minor enhancements
• No announcement is provided to customers

Major Release Updates

• Major release date is communicated at least 4 weeks in advance and notice is provided to registered customers 
• Activities are related to new versions of TeamDynamix (e.g. 11.4 to 11.5 release)
• These activities require downtime on the environment specified (see below)

Sandbox Environment 

• Sandbox upgrade occurs one day before the announced release date, on a Friday 
• Sandbox upgrade is scheduled to fall on Friday from 9:00 PM (Pacific Time) –  to the next day 3:00 PM (Pacific Time)

Production Environment 

• Production Release date is scheduled to fall on a Saturday
• Production upgrade occurs on the release date from 9:00 PM (Pacific Time) – to the next day 1:00 AM (Pacific Time)

Emergency Updates

• Occurs on an as-needed basis when an emergency change/update is required
• Whenever possible, a 24-hour advance notice is provided to TeamDynamix Administrators
• Occurs between 9:00 PM - to the next day 1:00 AM (Pacific Time), with more precise information given if/when emergency update event occurs