TeamDynamix - Planned Maintenance

Current Version 

  • SFU Team Dynamix version: 11.5 
  • Updated on: August 08, 2022

 

Daily Maintenance

  • Occurs Daily from 8:00 PM – 12:00 AM PT - for the Production and Sandbox environments
  • These activities do not require downtime
  • Activities are typically infrastructure or database-related
  • No announcement is provided to customers

 

Weekly Service Updates 

  • Production Environment, occurs every Friday 9:00 PM to Saturday 1:00 AM (Pacific Time)
  • Sandbox Environment, occurs every Friday 6:00 PM to Saturday 1:00 AM (Pacific Time)
  • These activities require downtime
  • Activities are typically service releases, bug fixes, or minor enhancements
  • No announcement is provided to customers

 

Major Release Updates

  • Major release date is communicated at least 4 weeks in advance and notice is provided to registered customers 
  • Activities are related to new versions of TeamDynamix (e.g. 11.4 to 11.5 release)
  • These activities require downtime on the environment specified (see below)

 

Sandbox Environment 

  • Sandbox upgrade occurs one day before the announced release date, on a Friday 
  • Sandbox upgrade is scheduled to fall on Friday from 9:00 PM (Pacific Time) –  to the next day 3:00 AM (Pacific Time)

 

Production Environment 

  • Production Release date is scheduled to fall on a Saturday
  • Production upgrade occurs on the release date from 9:00 PM (Pacific Time) – to the next day 1:00 AM (Pacific Time)

 

Emergency Updates

  • Occurs on an as-needed basis when an emergency change/update is required
  • Whenever possible, a 24-hour advance notice is provided to TeamDynamix Administrators
  • Occurs between 9:00 PM - to the next day 1:00 AM (Pacific Time)​​​​​​​with more precise information given if/when emergency update event occurs

 

Details

Article ID: 4211
Created
Thu 8/4/22 4:58 PM
Modified
Tue 9/27/22 8:29 PM