TeamDynamix Employee Collection Notice and Data Guidelines

Employee Collection Notice for SFU Staff using TeamDynamix (ServiceHub)

Employees using TeamDynamix (TDX) to respond to tickets will have their personal information collected by SFU through the TDX platform, under the authority of the University Act (RSBC 1996, c.468) and the Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165). The collected personal information includes an access and use log and your communications with end-users. The information will be used to manage support requests from clients, administer workflows, to evaluate and manage employee and departmental performance, and to monitor and improve services. If you have any questions about the collection, use and disclosure of this information please contact tdx@sfu.ca.

For more information about SFU policies & guidelines for personal information, visit the Archive and Records Management website.

 

Guidelines for Data within TeamDynamix (ServiceHub)

IT Services outlines guidance for data management within IT systems. For more information about IT specific data guidelines, visit the Information Systems website. 

IT Services staff (and associated departments) managing ticket information within TeamDynamix are expected to:

  • Only handle or store the minimum amount of data required to complete a task (the principle of “data minimization”). Do not handle or store any data that is not required, in particular very sensitive data.
  • Internal Data or Regulated Data may only be shared with other SFU Employees when their role at SFU requires them to have access to perform their duties (the principle of “least privilege”).
  • Keep data on just one Information System (TeamDynamix) and do not copy, extract, or download data to other Information Systems. In the case of a violation of this control, then either one of the following must be done:
    • Submit a plan to eliminate the redundancy to the Data Governance Council, or
    • Submit a request for approval in writing to the Data Governance Council.
  • Enterprise and Local Information Systems staff are available to consult with departments and users to advise them of the risks and help determine which Information Systems will be best able to meet their requirements and support their business processes.
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