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Services or Offerings?
Computing Account
  1. Services
  2. Faculty/Staff
  3. Information Security
An SFU computing account is your digital ID used to access university systems, such as email, wifi and more.
Multi-Factor Authentication
  1. Services
  2. Faculty/Staff
  3. Information Security
SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).
SFU Vault
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Email and Collaboration Services
Remote, secure, locally hosted file storage and multi-device sync application. Hosted entirely within the SFU datacentre. Clients available for Mac OS, Windows, Linus, as well as iOS and Android. 50GB of space available to all owners of an SFU computing account.
Microsoft Office
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Email and Collaboration Services
Microsoft Office (or MS Office) is a collection of productivity tools that includes Outlook, Word, PowerPoint, Excel, and Publisher. Most applications within the Office suite are available on desktop, mobile app, or on browsers via cloud services.
Papercut
  1. Services
  2. Student
PaperCut is the printing service for SFU & FIC students, available in computer labs and libraries across all three campuses.
Microsoft Teams
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Email and Collaboration Services
Microsoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.
Microsoft OneDrive
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Email and Collaboration Services
Microsoft OneDrive is a file hosting and synchronization service for individual use at the university.
Group Management
  1. Services
  2. Faculty/Staff
  3. Information Security
Group Management simplifies access management by letting you use the same group or role across many services at SFU.
SFU Mail
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Email and Collaboration Services
SFU mail is the emailing system at SFU for all SFU members.
SurveyMonkey
  1. Services
  2. Faculty/Staff
  3. Teaching and Learning
SurveyMonkey is a full-featured web survey tool with a wide variety of question types and reporting. This service is provided to support surveys for university-related teaching, learning, research, and administrative purposes.
Virtual Private Network (VPN) - Service Request
  1. Services
  2. IT Staff
  3. Infrastructure
  4. Virtual Private Network (VPN)
Request an account to be added to SFU VPN
MFA - Get Help with Log in
  1. Services
  2. Faculty/Staff
  3. Information Security
  4. Multi-Factor Authentication
Need help accessing your MFA codes? Connect with our team for support.
Service Desk - Login or MFA Help
  1. Services
  2. Faculty/Staff
  3. IT Professional Services
  4. Service Desk
Don't have an SFU account or can't log in? Connect with our team using this ticket.
Request Hardware Token - Staff and Faculty Only
  1. Services
  2. Faculty/Staff
  3. Information Security
  4. Multi-Factor Authentication
IT Services will provide a hardware token to faculty and staff who cannot or do not wish to use a mobile device for any reason for their SFU staff/faculty account. However, we recommend using a mobile device for the best experience.
Zoom - Live Streaming Request
  1. Services
  2. Faculty/Staff
  3. Communication and Collaboration
  4. Media Services
  5. Zoom
Zoom offers the ability to live-stream a meeting or a webinar on third-party applications. This feature is useful when Zoom meeting/webinar public events have audiences larger than the current limit of 300 participants. You are being asked to submit this request form to access live-streaming feature