The IT Service Desk provides an initial point of contact for information technology/computing issues at SFU.
Managed Devices are desktop and laptop devices that are manage by IT Services. Devices that are managed are secure, license compliant, connected to enterprise IT resources and regularly updated and maintained.
IT desktop services staff provide on-site or remote technical assistance for SFU administrative departments and areas.
Using the suite of tools provided by TeamDynamix, SFU IT Services has developed an Enterprise Service Management platform called Service Hub. Replacing eSupport, this platform is the foundational tool used by both Enterprise and Local IT to deliver services to the SFU Community.
SFU VPN is a way for faculty, staff and graduate students to remotely connect to SFU's internal network using a secure (encrypted) and private connection. SFU VPN provides access to SFU systems that are typically inaccessible while working remotely.
SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).
SFU's agreement with Adobe includes the Creative Suite, and Acrobat Pro.
An SFU computing account is your digital ID used to access university systems, such as email, wifi and more.
Adobe Experience Manager (AEM) is a content management system for creating websites at SFU.
SFU Cloud is a private cloud service hosted in the SFU Data Centre
A student information management system
goSFU is the information management system available to SFU students, faculty, and staff 24/7. All SFU students are able to access goSFU for course registration, viewing grades, tracking degree progress, ordering transcripts, and applying for graduation. For faculty and staff, access to goSFU is provided for the purpose of performing administrative and advising duties.
Remote, secure, locally hosted file storage and multi-device sync application. Hosted entirely within the SFU datacentre. Clients available for Mac OS, Windows, Linus, as well as iOS and Android. 50GB of space available to all owners of an SFU computing account.
Management of administrative and communication related activities with constituents.
SFU mail is the emailing system at SFU for all SFU members.
Architecture, design and maintenance of the dedicated network firewalls.
Video conferencing provides faculty, staff, and students with the ability to hold or attend live meetings, lectures, and presentations with colleagues from remote locations.
Sponsored computing ID (or sponsored account) is a type of computing account that can be requested for departments to meet a variety of business needs.
Microsoft Office (or MS Office) is a collection of productivity tools that includes Outlook, Word, PowerPoint, Excel, and Publisher. Most applications within the Office suite are available on desktop, mobile app, or on browsers via cloud services.
Provide wired connectivity to a location
IT Services offers virtual servers as a lower-cost alternative to physical servers.
PaperCut is the printing service for SFU & FIC students, available in computer labs and libraries across all three campuses.
Canvas is SFU's institutionally supported learning management system.
SFU Print is a printing, scanning and photocopying service for SFU staff and faculty.
Microsoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.
Taleo lets hiring managers oversee job postings and their applicants. Taleo is used in the recruitment and onboarding process.